Channel of Submission

S.No.	Type of cases	Channel of submission	Level of final disposal
1	Decisions on matters relating to policy formulation and changes therein	DO/DS/Dir/AS(P)/Secy	MOS(PP)
2	Amendments to Rules concerning retirement benefits	DO/DS/Dir/AS(P)/Secy	MOS(PP)
3	Exemption from immediate absorption Rules in Central Autonomous Bodies	DO/DS/Dir	AS(P)
4	References received from Ministries/ deptts. (i) advice/ concurrence based on existing order/ instructions/ procedures settled policy not involving any relaxation or exercise of discretion (ii) cases involving exercise of discretion	DO/DS DO/DS/Dir	Director AS(P)
5.	Grievances relating to Pensionery benefits to individuals/ associations	DO/DS	Director
6.	Any other matters	DS/DS/Director	AS(P)

Functions and Duties

S.No.	Concerned Authority	Functions and duties
1	D/o P&PW	Policy Matter with regard to retirement benefits: policy formulation interpretation of policy/ rules relaxation of rules in individuals cases sanction of pensionery benefits Redressal of grievances
2	Head of office of the Ministry/ deptt. from where employees retired	verification of service making good omissions in service Book Processing , calculation and sanction of retirement benefits/ revision thereof Forwarding of pension papers to account officers
3	PAO	Preparation and issue of Pension Payment Order (PPO) Forwarding the PPO to CPAO Amendment/ revision of PPOs
4	CPAO	Issue of Special Seal Authority (SSA) to the concerned link branch of banks Accounting procedure
5	Paying branch (Pension Disbursing authority ) opted by the pensioners	Disbursement of pension/ DR Calculation of arrears of pension/ FP Disbursement of FMA Restoration of commuted portion of pension after 25 years Grant of FP on the death of pension

Rules & Regulations administered by the Department

D/oP&PW administers the following rules:

1. Central Civil Services (Pension) Rules 1972 *
2. Central Civil Services (Commutation of Pension) Rules (1981)
3. Central Civil Services (Extraordinary Pensions) Rules
4. General Provident Fund (Civil Services) Rules 1960
5. Contributory Provident Fund (India)Rules 1962
6. The Pension Act, 1871
7. Payment of Arrears of Pension (Nomination) Rules, 1983
8. Liberalized Pensionary awards in the case of death/disablement as a result of attack by extremists, anti-social elements, etc.

 * The provision under these rules relating to preparation of pension papers, sanction, authorization and disbursement of pension can be seen at ‘Pension Procedure’

Arrangement that exists for consultation with, or representation by, the members of the public

• D/oP&PW has set up a Standing Committee Of Voluntary Agencies (SCOVA) 1986 as per the recommendations of Parliamentary Consultative Committee to mobilise the voluntary efforts to supplement the Government Action. It is a useful forum for holding consultation with the stakeholders, i.e., the pensioners through their Associations. It provides the Associations an opportunity for raising their problems directly before the concerned Ministries, as the officials of these Ministries are also present in the meeting. It also provides valuable feedback to the Government for effective implementation of the programmes and gives direction for the future course of action. It has observed a healthy tradition of constructive discussion.

Information and Facilitation Counter

Facilities available to citizens/pensioners for obtaining information:

Department has set up an Information and facilitation counter in Lok Nayak Bhawan to provide information with a public service interface to the pensioners across the counter and to deal with their queries and compliance at a single point.

The Information and Facilitation Counter aims to:

• Provide information regarding services, schemes and procedures through brochures, booklets, reports etc.
• Provide information regarding position of waiting lists and applications through computer screens updated every day and through computerized query to Departmental database.
• Receive complaints, issue acknowledgment slips, indicating the section dealing with the complaints.

The Facilitation Centres is being manned by senior Officer with appropriate orientation, capable of speaking English and local language for handling pensioners and knowledge of use of computers.

IFC is functional in front of Gate No. 2 of lok Nayak Bhawan, Khan Market, New Delhi 110003 . following are details of the concerned official, phone no. etc are as under:

Shri R S Jayal, Under Secretary, Phone No.011-24652985 (telefax)

Central Public Information Officers

 The following officials have been notified under section 5(2)  & 19(1) of RTI Act 2005 as CPIOs for D/o Pension & Pensioners' Welfare , Loknayak Bhawan, Khan Market, New Delhi -110003:

S.No.	Name and Designation of the Central Public Information Officer	Tele. No.	Subject Matter	Name of Appellate Authority with Designation/TeleNo.
1.	Shri Harjit Singh, Under Secretary (Desk ‘A’)	24644634	Matters relating to all aspects of Pension; proposals regarding introduction of pension scheme for PUSs/Autonomous Bodies; Pension Act and Rules frames there under.	Shri M.P Singh, Director (PP) 24624802
2.	Shri Rajan Sood, Section Officer (Desk ‘F’)	24644631	All aspects relating to Retirement/Death Gratuity; Pension for temporary/quasi-permanent employees; GPF/CPF Retirement benefits to officers of Constitutional/Statutory Authorities; EOP.	Shri M.P Singh, Director (PP) 24624802
3.	Shri V.K. Wadhwa, Under Secretary (Desk ‘G’)	24644637	(a) All Matters relating to Dearness Relief; Commutation of Pension; Pension Fund Plan; SCOVA; mode of payment of pension. (b) All personnel, administration, establishment, Cash/budget matters of employees of the Department of Pension and Pensioners’ Welfare.	Shri M.P. Singh Director (PP) Tele:24624802 Shri K.S. Chibb, Deputy Secretary Tele:24635979
4.	Shri Amitabh Dwivedi, Under Secretary (Pension) (Desk ‘D’)	24644636	All matters relating to permanent absorption of Central Government Employees in PSUs / Autonomous Bodies; Medical Facilities to Central Government Pensioners; Grievances in non-retirement benefit matters;	Shri Geeta Ram, Director (PW), Tele: 24624752
5.	Shri N.M. Ranganathan, Under Secretary (Desk’B’)	24635754	Matters relating to all aspects of qualifying service; Sharing of pensionary liability between Central and State Government; Ex-Burma/ Goa / Pondicherry   pensioners	Shri Geeta Ram, Director (PW), Tele: 24624752
6.	Smt. Geeta Nair, Under Secretary (Pension) (Desk 'E')	24644632	Matters relating to family pension under CCS (Pension) Rules 1972, ex-gratia payment to CPF retirees and their families.	Shri K.S. Chibb, Deputy Secretary Tele: 24635979
7.	Shri Sukar Singh, Under Secretary (Pension)(Desk 'C')	24644847	Pensioners’ Grievances	Shri K.S. Chibb, Deputy Secretary Tele: 24635979
8.	Shri R.S. Jayal, Under Secretary (Desk ‘H’)	24652985	Matters concerning use of Hindi in Official Work/Coordination/Information Facilitation Centre.	Shri K.S. Chibb, Deputy Secretary Tele: 24635979

Signed Copy :

English Version   Hindi Version

Mode of Payment of Fee for Seeking Information under RTI Act from DOP&PW

1.       Cash against proper receipt to be given by the designated officer.

2. Demand Draft or Banker Cheque payable to Account Officer, DOPT.

Department of Personnel and Training
Department of Administrative Reforms & Public Grievances.

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